Returns Regulations

The Regulations set out the terms and conditions for the use of the online store operating at the following web address conducted by the company FABRYKAT with its registered office in Tarnów (registered office and delivery address: 3 Bielatowicza St., 33-100 Tarnów) entered in the Central Register and Information on Business Activity of the Republic of Poland conducted by the minister responsible for the Ministry of Finance. economies.

NIP: 8733263567

Regon: 368126109

I. General Information

1. online store hereinafter referred to as the Store sells goods via the Internet.
Customers can place orders via or by contacting the Store’s Customer Service by phone (+48575333213) or email (e mail

(2) Before using the offer of, the customer should familiarize himself with the content of these regulations. The condition for placing an effective order is to read and accept the terms and conditions.

(3) Orders in the Store can be made only by adults.

4 Registration in the Store is voluntary and free of charge.

II. Conditions for the implementation of the contract.

1. prices quoted in the Store are expressed in Polish zloty and are gross prices (including VAT).

(2) Prices do not include shipping costs, which depend on the form of shipment chosen by the customer, the method of payment and the quantity of goods purchased.

(3) After selecting a set of products, the customer decides on the form of delivery through the Store’s website. The shipping cost of the order is displayed during the ordering process.

(4) Any order placed shall be processed within 48 hours of its confirmation and payment by the Customer, subject to paragraph. 5,6,7,8.

(5) In the case of payment by bank transfer, the order placed and paid by hrs. 14 on a business day, is processed on the same business day.

(6) In the case of payment by bank transfer, the order placed and paid on weekdays after hrs. 14, on Saturdays and Sundays and holidays, is processed on the next working day.

7. payment of an order is understood as crediting the payment to the Store’s bank account.

8.When choosing the option “cash on delivery”, the order is processed within 2 working days after its confirmation.

(9) The time specified above means the time from the approval of the order in which the Store undertakes to complete and pack the Customer’s order.

(10) The delivery time of the order from the moment of dispatch by the Store depends on the selected form of delivery of the order and is determined by the regulations of the order processing company.

(11) The store shall not be liable for non-delivery or delay in delivery resulting from incorrect data provided by the customer for delivery.

12 The Seller reserves the right to refuse to process an order placed by a Customer who has not previously received the ordered goods or in a situation where the authenticity of the order raises reasonable doubts.

13 The time for receipt of the order is 14 days from the date of the first contact attempt by the logistics operator.

14 In the event that it is not possible to fulfill part of the order, the Store may offer the Customer:
a. Cancellation of the entire order,
b. cancellation of the order in the part in which the implementation is not possible within the prescribed period. If the customer chooses this option, the order will be fulfilled in part and the store will be relieved of the obligation to fulfill the order for the remaining part.

(15) After the customer approves the order, in order to change the parameters of the order (products, address, forms of payment), contact Customer Service.

16. the Seller provides the Customer with the following payment methods:
a. cash on delivery upon receipt of shipment,
b. by credit card (in cooperation with …………………………………….)
c. by transfer to the seller’s bank account ING 64 1050 1562 1000 0092 4627 8213

17. upon receipt of the shipment with the ordered goods, it is recommended that the customer check the shipment and if found:
a. mechanical damage to the contents of the shipment,
b. Incomplete shipment,
c. The incompatibility of the contents of the shipment with the object of the order,
The customer is entitled to refuse the shipment. In this case, it is advisable to write down the remarks or a note of the incident in the presence of the provider and immediately notify the Seller of the situation. In any case, in case of damage, it is recommended to draw up a damage report in the presence of the deliverer of the shipment.

18 The customer can make changes to the order until the order receives the status ………………………………..
Changes may involve the cancellation of all or part of the products comprising the order.

19. in the event of cancellation of the order (both in full and in part) if payment was made in advance, the refund of the sale price (or the relevant part of the sale price) will be made in accordance with applicable laws.

20. the customer can make a change in the delivery address or change the billing information only until the product receives the status…………………………..

III. Non-conformity of goods with the contract of sale. Merchandise Claims.

(1) The Seller is obliged to deliver goods free from defects and is liable for defects of goods to the Customer under the warranty for physical and legal defects, to the extent specified in the provisions of the Act of 26.04.1964. Civil Code.

(2) Physical defect consists in the non-conformity of the sold goods with the contract of sale. In particular, the goods are not in conformity with the contract if:
a. does not have the characteristics that a thing of this kind should have in view of the purpose specified in the contract or resulting from the circumstances or purpose,
b. does not have the properties about the existence of which the Seller assured the Customer, including by presenting a sample or model,
c. is not suitable for the purpose about which the Customer informed the Seller at the conclusion of the contract, and the Seller did not object to such purpose,
d. was issued to the customer in an incomplete state.

(3) Claims for non-conformity of goods with the contract of sale can be submitted in writing to the address of the Seller indicated in these regulations.

(4) If the sold goods have a defect, the customer may:
a. demand that the goods be replaced with defect-free goods or
b. demand removal of the defect or
c. make a statement on price reduction or
d. Make a declaration of withdrawal from the contract.

(5) The customer may not submit a statement of price reduction or withdrawal from the contract of sale if the Seller immediately and without undue inconvenience to the customer replaces the defective goods with defect-free goods or removes the defect. This limitation does not apply if the goods have already been replaced or repaired by the Seller or the Seller has not replaced the goods with defect-free goods or has not removed the defects.

(6) The customer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the goods with defect-free goods or, instead of replacing the item, demand the removal of the defect. This right does not apply when bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the manner proposed by the Seller.

7 The customer may not withdraw from the contract of sale if the defect is insignificant.

(8) The Seller may refuse to satisfy the Customer to replace the goods with defect-free goods or remove the defect, if bringing the defective goods into conformity with the contract in the manner chosen by the Customer is impossible or in comparison with the other possible way to bring them into conformity with the contract would require excessive costs.

(9) If the Customer, exercising his rights under the warranty for physical or legal defects of the goods, demands a replacement of the goods or withdraws from the contract, delivery of the advertised goods to the Seller shall be carried out by the Customer but at the expense of the Seller.

(10) In the event that the Customer finds non-conformity of the goods with the contract of sale (physical defects), the Customer should send back to the Seller the advertised goods with a description of the non-conformity.

11. the Seller undertakes to process each complaint within a period not exceeding 14 days.

12 The method of responding to the complaint shall be chosen by the Seller at its own discretion:
a. In writing to the mailing address provided by the complainant,
b. electronically to the email address indicated by the complainant,
c. via telephone.

IV. Withdrawal from the sales contract.

(1) A customer who has entered into a contract of sale at a distance may, within 14 calendar days, withdraw from it without stating a reason and without incurring costs.

(2) The time limit for withdrawal specified in paragraph 1 runs from the moment of taking possession of the goods by the Customer or a third party designated by him (other than the carrier) and in the case of the sale of multiple goods delivered separately or in batches – the time limit is calculated from the moment of taking possession of the last item or batch by the Customer. To meet the deadline it is sufficient to send the relevant statement before its expiration to the address of the Seller.

(3) The declaration of withdrawal can be submitted:
a. In writing to the address: ul. Bielatowicza 3, 33-100 Tarnów,
b. in electronic form via e-mail to:

(4) In the case of withdrawal from a contract concluded at a distance, the contract shall be considered not concluded.

(5) The Seller shall immediately, no later than within 14 calendar days from the date of receipt of the Customer’s statement of withdrawal from the contract, return to the Customer the equivalent of the price of the goods and the cost of delivery of the ordered goods to the Customer – up to the amount corresponding to the cheapest shipping option available in the offer.

6 The seller shall refund the payment using the same method of payment used by the customer, unless the customer has agreed to a different method of refund that does not incur any costs for the customer. The seller may withhold reimbursement of payments received from the customer until it receives the goods back or the customer provides proof of their return, whichever event occurs first. The customer pays all direct costs of returning the goods (e.g., packaging, security, postage).

(7) The customer shall be liable to the Seller for any diminution in the value of the goods in connection with the use of the goods beyond what is necessary to ascertain the nature, characteristics and functioning of the goods as he could do in a stationary store. However, things cannot be used indefinitely. If he does so, the Seller has the right to charge him additional costs due to the reduced value of the goods.

V. Final Provisions.

1. the Seller reserves the right to make changes to the terms and conditions for important reasons, in particular (although not exclusively) as a result of changes in the law, changes in the method of payment and delivery and other regulations on rights and obligations related to contracts concluded by the Customer and the Seller.

(2) Amendments to the content of these regulations may be made after informing users of the scope of the anticipated changes no later than 14 days before the entry into force of these changes. Orders placed during the previous version of the terms and conditions will be processed in accordance with its provisions. If the user does not agree with the changes to the regulations, he can delete his account.

(3) The rights to the content made available within the framework of the Online Store, in particular, copyrights to product designs, images, name, trademarks are subject to legal protection. It is forbidden to copy and other forms of use without the consent of the operators of the Store.

(4) In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular the Civil Code, the Act on Provision of Electronic Services, the Act on Consumer Rights.